Faqs

What is your returns policy?

We do accept returns, but the print has to be in sellable condition with no scratches or marks on the artwork, if sadly we will not be able to refund you. At this time we do not provide returns labels, for any returns please contact us at contact@picturesofplaces.co.uk

What is your shipping policy?

We ship all orders weekly on a weekend via courier, this can take up to 3-5 working days for you to receive your parcel. 

Cost of shipping is £6 for UK and £15 for the rest pf the world. 

All packaging will be sent with recycled or up-cycled materials 

How long does it take to dispatch my item?

As we are a sustainable business all orders are made to order, meaning we print them as we get orders in, this stops wastage and is better for the environment. From the date of the order it can take up to five working days for the order to be received, we will do our very best to fulfil orders as soon as we can. 

My order is a present, I need it urgently, what can you do? 

Please get in touch with us at contact@picturesofplaces.co.uk

Does the colour fade on the posters?

We use light fast inks which means the print is made using special ink that stops the artwork from fading with sunlight and age. Meaning your print will always look as great as when your first brought it.

I want a poster but my neighbourhood is not available?

We are more than happy to look into creating different neighbourhoods, please get in touch.

My print came without a frame or a mount, what can I do?

Sadly we do not provide mounts or frames, we recommend you getting in touch with your local framer. We are happy to recommend a framer to you.